Privacy Policy

1. Who We Are

DS Stone Studio provides custom stone countertop fabrication and architectural stone installations in the greater Orlando, Florida area. If you have any questions regarding this Privacy Policy or how your information is handled, you may contact us by email at contact@dsstonestudio.com or by phone at 689-340-3440.

2. What We Collect

We collect information you choose to provide to us directly, as well as basic technical data when you visit our website:

• Contact Form Submissions: When you request an estimate using our website form, we collect your name, phone or WhatsApp number, optional email address, city, project type, approximate project size, optional stone material of interest, and optional project message.
• Direct Communications: Information you share with us when contacting us via telephone, text message (SMS), or WhatsApp, including project notes, room photographs, and architectural floor plans sent to help us estimate your project.
• Basic Technical Data: Data automatically gathered when you access our site, including basic device and browsing information collected via the Google tag (described below).

3. How We Use Information

We use the information we collect to reply to your requests, prepare pricing estimates, schedule technical measurements, carry out project fabrication and installation, and measure and improve our website and advertising. We retain information for as long as necessary to fulfill these business purposes. You may contact us at contact@dsstonestudio.com at any time to request corrections to your information or to request that we delete your contact details.

4. Google Tag and Cookies

This website uses the Google tag for Google Ads conversion measurement to understand how users find our website and interact with our services. The Google tag may set first-party cookies on your browser and collects technical details such as your IP address, browser type, pages viewed, and whether you submitted an estimate form or clicked on a phone, text, or WhatsApp link.

You can manage your Google advertising settings by visiting Google Ad Settings. You can also configure your browser settings to decline or delete cookies at any time.

5. Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services:

• Web3Forms: Processes contact form submissions securely and delivers notification emails to our inbox.
• Google: Provides advertising conversion measurement through the Google tag.
• WhatsApp and Meta: Enables messaging when you initiate contact with us through WhatsApp.
• Telecommunications Carriers: Route phone calls and SMS text messages between you and our team.

We do not share your information with outside parties except as necessary with these service providers or if required to do so by applicable law.

6. Text Messages and WhatsApp

When you provide your phone number in our estimate form or contact us directly, you agree that DS Stone Studio may contact you by phone, SMS text message, or WhatsApp regarding your project inquiry. Standard message and data rates from your mobile carrier may apply. You may reply STOP to any text message at any time to stop receiving SMS messages. For WhatsApp conversations, you can simply ask us to stop messaging or block our number.

7. Children's Privacy

Our website and services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted directly on this page, and the "Last updated" date at the top of this policy indicates when the most recent revisions were made.

9. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us:

DS Stone Studio

Email: contact@dsstonestudio.com

Phone / WhatsApp: 689-340-3440